This privacy policy applies only to the websites and applications controlled by ORO HEALTH, INC. (collectively, “ORO,” “we” or “us”) where this privacy policy is posted. ORO respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit our websites and/or our engage with our mobile applications (the “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This privacy policy applies to all users of our Services. It does not apply to information collected by (i) us offline or through any other means, including on any other website operated by ORO or any third party (including our affiliates); or (ii) any third party (including our affiliates), including through any application or content (including advertising) that may link to or be accessible from or on the Services.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using this Service, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of these Services after we make changes is deemed to be acceptance of those changes, so please check the privacy policy periodically for updates.
Children Under the Age of 18
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at: hello@oro.com.
- From third parties, for example, our business partners.
- That is about you but individually does not identify you;
- About your internet connection, the equipment you use to access our Website, and usage details.
- Directly from you when you provide it to us;
- Automatically as you navigate through the Service, which may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; and
- From third parties, for example, our business partners.
The information we collect on or through our Service may include the following.
- Information that you provide by filling in forms on our Service. This includes information provided at the time of registering to use our Service, subscribing to our services, completing a survey, posting material, or requesting further services. We may also ask you for information when you enter a promotion offered by us, and when you report a problem with our Service.
- Records and copies of your correspondence (including email addresses), if you contact us.
- Any e-mail communications, including attachments, which you send to us;
- Where you may be purchasing Services from us, your payment information including billing address; bank account and payment card details, and information about the transactions such as the products or Services purchased;
- Profile information including your username and password for registering an account, your profile avatar or color, purchases or orders made by you, and your interests and preferences;
- Your preferences in receiving marketing from us and our third parties and your communication preferences; and/or
- Your search queries on the Service.
- You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Service, or transmitted to other users of the Service or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Service with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed, used, shared, disclosed, or otherwise interacted with by unauthorized persons.
- As you navigate through and interact with our Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Service, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Service; and
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
- We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services ("behavioral tracking"). For more information, see Choices About How We Use and Disclose Your Information.
- The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve and to deliver a better and more personalized Service, including by enabling us to:
- Estimate our audience size and usage patterns;
- Store information about your preferences, allowing us to customize our Service according to your individual interests;
- Speed up your searches; and
- Recognize you when you return to our Service.
- Directly from you when you provide it to us;
- Automatically as you navigate through the Service, which may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; and
- From third parties, for example, our business partners.
Cookies. Technologies such as cookies, beacons, tags and scripts are used by us and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the Services, tracking users’ movements around the Services and to gather demographic information about our user base as a whole. We receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts or features of our Service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Service. PLEASE NOTE THAT THIS POLICY DOES NOT COVER THE COLLECTION AND USE OF INFORMATION BY SUCH ADVERTISING COMPANIES.
Web Beacons. Webpages on our Service and our emails may contain small electronic files known as web beacons that permit ORO, for example, to count users who have visited those pages or opened an email and for other related website statistics.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Service and its contents to you;
- To provide you with information, products, or services that you request from us;
- To fulfill any other purpose for which you provide it;
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- To notify you about changes to our Service, or any products or services we offer or provide through it that you might be interested in;
- To allow you to participate in interactive features on our Service;
- To improve functionality, user engagement, and user experience on our Service;
- In any other way we may describe when you provide the information;
- It is required in our legitimate interest;In any other way we may describe when you provide the information;
- It is required in order for us to comply with our legal obligations; and
- For any other purpose with your consent.
- Detecting and preventing fraud;
- Keeping our Services, products, and IT systems secure;
- Ensuring that our own processes, procedures, and systems are as efficient as possible;
- Analyzing and enhancing the information that we collect;
- Determining the effectiveness of our promotional campaigns and advertising;
- Using IP addresses and device identifiers to identify the location of users and block any unauthorized users;
- Dealing with your inquiries and requests (for example if you were to call customer services to ask for help and assistance then we would need to process your contact details);
- Suggesting similar products to you that you may be interested in and to understand which products appeal to our customers;
- If you have paid for your use of the Services, for marketing purposes, contacting you by email with products and Services which we think may interest you; and
- Where you have opted out of our marketing or objected to receiving e-mails from us, keeping records of your preferences to ensure that we do not contact you if you have asked us not to.
- Us complying with our legal obligations; and
- If we are asked by regulatory bodies or law enforcement agencies to share your information with them.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide, as described in this privacy policy:
- To our affiliates;
- To contractors, service providers, and other third parties we use to support our business;
- To contractors, service providers, and other third parties we use for direct marketing purposes;
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the ORO's assets, including as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred;
- To fulfill the purpose for which you provide it (for example, if you give us an email address to use the "share" feature of our Service, we will transmit the contents of that email and your email address to the shared recipients);
- For any other purpose disclosed by us when you provide the information; and
- For any other purpose with your consent.
- We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- To enforce or apply our Terms & Conditions and other agreements, including for billing and collection purposes; and
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ORO, our customers, or others, which includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information. You can always choose not to provide information to us, though it might be needed to make a purchase or to take advantage of some features on this Service. You can also always log in to your account and revise the information you previously provided to us.
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from ORO. If you do not wish to have your contact information used by ORO to promote our products or services, you can opt out by sending us an email stating your request to hello@oro.com. If we have sent you a promotional email, you may click the unsubscribe link or send us an email stating your request to hello@oro.com. This opt out does not apply to information provided to ORO as a result of a product purchase, product service experience, or other transactions.
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements, you can opt out at by sending us an email stating your request to hello@oro.com.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Service and visiting your account profile page.
You may also send us an email at hello@oro.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Service, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Service users. Proper access and use of information provided on the Service, including User Contributions, is governed by our Terms & Conditions.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions are processed by your payment processors and will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Service like message boards. The information you share in public areas may be viewed by any user of the Service.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service.
Data Retention
We will retain information for as long as we need to use it for the reasons set out in the privacy policy and will delete it after that time except where we need to keep any information to comply with our legal obligations, resolve disputes, or enforce our agreements.
We may delete your information (including any account that you set up to use on the Services) if you do not use the Services in a certain time period pursuant to the specific Service.
In some circumstances, we may anonymize your information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Third Party Sites
The Services may contain links and pages to other websites operated by third parties. Please note that this privacy policy applies only to the information that we collect through the Services and we cannot be responsible for information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.
Dispute Resolution
In the event of any controversy, claim or dispute (“dispute”) related to or arising out of your use of the Services, other than disputes related to or involving our intellectual property or our licensed intellectual or proprietary rights, you and ORO mutually agree to the following dispute resolution procedure:
- The parties will first attempt in good faith to resolve any dispute by informal negotiation. The informal negotiation period will begin when the party asserting the dispute sends a written notice to the other party describing the facts and circumstances of the dispute. If, after sixty (60) days from the date the notice of dispute is sent, the parties have been unable to resolve the dispute, either party may commence binding arbitration. The parties may agree to extend the informal dispute resolution period by mutual written agreement.
- If the parties are unable to resolve the dispute through informal negotiation, you and ORO agree that exclusive jurisdiction for the dispute shall be binding arbitration before one arbitrator to be mutually agreed upon by both parties. If the parties cannot agree on the selection of an Arbitrator, they shall each select one Arbitrator from the list of qualified JAMS arbitrators and those two Arbitrators shall select the person who shall serve as the Arbitrator for such dispute. Arbitration shall be initiated in the Los Angeles, California area and shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on any potential award may be entered in any court having jurisdiction. BY USING THE SITES, YOU ARE HEREBY GIVING UP YOUR RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. Unless the arbitrator concludes that the arbitration was frivolous or brought for an improper purpose, each party is responsible to pay for its own expenses.
- ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. Neither party shall have the right to have a dispute heard as a class action and no arbitration or proceeding can be combined with another without the prior written consent of all parties to the proceeding.
This privacy policy has been made in and shall be construed in accordance with the laws of the State of California, without giving effect to any conflict of law principles.
The parties acknowledge that this privacy policy evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this privacy policy shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).
By using the Services, you agree that the exclusive jurisdiction for any dispute not subject to the arbitration provision discussed above shall be the state and federal courts located in California.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Services home page. The date the privacy policy was last revised is identified below. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Service and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: hello@oro.com.
